Onyx AI builds and manages your custom after-hours concierge — trained on your treatments, connected to your calendar, and designed to turn late-night callers into booked consultations.
A patient scrolls Instagram at 11pm, finds your clinic, and calls. It rings out — so they book with the next clinic that picks up.
Cosmetic patients call two or three clinics and book with the first that answers. Speed wins the case — not your waitlist or your callback.
During treatments, lunch, and after close, calls pile up. More reception staff means more overhead — and still no 24/7 cover.
Here's the moment you're missing today — and exactly how your custom Onyx concierge handles it, from first ring to booked consult on your calendar.
They love your before-and-afters, tap your number, and call — ready to book while the inspiration is fresh.
Warm, on-brand, and unhurried. No voicemail, no hold music, no "we're closed — call back tomorrow."
Your concierge handles common questions, checks your live calendar, and books the consultation — then sends an SMS confirmation.
New consultations are already booked and logged in your CRM. Your day starts with cases — not missed-call guilt.
They still get one. Onyx covers the moments you'd otherwise miss — nights, weekends, and while you're with a patient. We build the concierge around your real call flow, connect it to your systems, and route anything clinical, sensitive, or urgent straight to your team.
We build, launch, and manage a custom concierge around your treatments, pricing, call flow, booking rules, and systems — so it works like part of your front desk from day one.
Answers in your clinic's voice, qualifies the inquiry, handles your approved FAQs, and books the consultation — 24/7, even when your front desk is dark.
Appointment reminders, no-show rescues, post-treatment follow-ups, and dormant-lead reactivation. Your concierge follows up so a quiet week turns into a booked one.
We connect your concierge to your calendar, CRM, and patient tools. Bookings, confirmations, records, and refinements run end-to-end — with no manual data entry.
Once your concierge is live, this is what it handles every day — with call logic, scripts, and escalation rules built specifically for your clinic.
A patient or lead dials your number. Onyx picks up in under 2 seconds — day, night, or during a busy lunch rush. No hold music, no voicemail.
It listens, understands intent, and answers naturally using your approved treatment menu, pricing FAQs, availability, and escalation rules.
Onyx checks your live calendar and books, reschedules, or confirms — then sends confirmation to the patient and logs everything in your CRM.
A receptionist's hourly wage isn't the number that matters. This is: the consultation revenue walking out the door every time a high-intent call goes unanswered.
Never miss a call, even at 3am
No hold times, ever
Straight into your calendar
Built for premium procedures
We map your call flows, patient types, top procedures, edge cases, existing tools, and escalation rules before anything is built.
Your concierge is shaped around your practice's voice, scripts, booking rules, approved answers, and system requirements.
We run patient scenarios, make test calls, tune edge cases, and get your team comfortable before the concierge goes live.
After launch, we monitor real conversations, refine answers, improve routing, and keep the concierge aligned with your practice.
On a private strategy call, we walk through the call flow: answering after-hours inquiries, qualifying procedure interest, routing sensitive questions, capturing consult details, and booking the appointment.
We simulate the moments that matter: late-night inquiries, treatment questions, pricing guardrails, handoff rules, and booked consultations in your calendar.
Book a Private Walkthrough →Patient intents, treatments, pricing guardrails, booking rules, and escalation logic mapped before launch.
Calendar, CRM, phone routing, SMS and email follow-ups, and call records connected around your workflow.
Clinical, sensitive, or urgent questions route to your team with clear fallback paths and logged context.
6- and 12-month partnerships include call review, answer tuning, routing improvements, and booking logic updates.
Built for serious practices. Onyx is a managed concierge system, not a plug-in. We design the call experience, connect your stack, train on approved answers, and keep improving the system as your practice grows.
Build an after-hours concierge that answers in your practice's voice, qualifies real intent, and books consultations while your front desk is offline.
If you're ready to capture every after-hours inquiry and book more consultations, schedule a private demo or send us a message — we'll show you how your custom Onyx concierge would sound, book, and escalate for your clinic.